Privacy Policy 


1 - Introduction/Overview

2 - Information we collect about you

3 - How we use your information

4 - How we share your information

5 - How we use cookies and technology

6 - Managing and updating your personal information

7 - Transfer to other countries or territories

8 - Links

9 - Children

10 - Changes to our Privacy Policy


At PlaySonus, we have always been committed to protecting your privacy and respecting your rights as a user. We understand that your personal data is important and we strive to collect, store, transmit, and protect it in a responsible manner. We also allow you to delete your data from our system at any time.

Our Privacy Policy is designed to safeguard your privacy while also supporting the free listening experience that we offer on our platform. We believe that everyone should have access to high-quality music, regardless of their ability to pay for a subscription. To make this possible, we use digital advertising to generate revenue and pay artists for their plays.

This model enables us to offer streaming music without compromising your privacy. Advertisers on our platform are unable to access your personal information, and you remain anonymous to them.

To further protect your rights as a user of PlaySonus, we have created a User Bill of Rights that explains how and when your data is used on our platform. This document is written in plain English and is easy to understand.

User Bill of Rights


1 - PlaySonus will only collect the minimum necessary amount of data.

At PlaySonus, we strive to collect and store only the minimum amount of data necessary to effectively operate our platform. This includes storing information about the songs you play on our platform to improve recommendations, inform artists about their music's listening activity, and provide our label partners with the necessary aggregate stream counts for accounting purposes.

2 - PlaySonus does not sell data.

Unlike many other apps, PlaySonus does not sell any of your personal data to third parties, whether they be data brokers, location companies, or any other type of organization. We believe in protecting your privacy and keeping your data safe, so we do not engage in the practice of selling user data for a profit.

3 - PlaySonus does not transmit private or sensitive data to ad providers.

In order to keep our service running, we need to run ads on PlaySonus. This is because when you stream a song on our platform, the rightsholder (such as the artist or record label) receives payment for that stream. To generate revenue to cover these payments, we may show ads to users who do not have a subscription.

To make sure the ads are relevant to you, we may share some data with advertisers, such as the IDFA or Android Advertising ID for app users, non-identifiable browser information (like the language and browser you use) for web users, the genre of music you are listening to, and your location.

However, we do not allow ad providers to associate an ad request (when your device or browser requests an ad) with your PlaySonus profile. This means that ad providers do not receive any personal information about you, such as your name, email, photo, listening history, or phone number, as part of the ad request.

4 - You may request account and data deletion at any time, for any reason.

To delete your account and personal data, you have several options:

  1. Send an email to [email protected] from the email address associated with your account.
  2. Log into your account and submit a support ticket requesting that PlaySonus erase any and all personal data tied to your account.
  3. Use the user dashboard to delete your account.

5 - PlaySonus will take all reasonable steps to protect your account and data.

At PlaySonus, we prioritize the security of your data and account. To achieve this, we use top-quality data storage systems, encryption, and trusted vendors.

If you have any questions about how we handle data on our platform, please don't hesitate to contact us at [email protected]. In the following sections, we'll provide more in-depth information about the collection, storage, and protection of data on our platform.

1 - Introduction/Overview

This Privacy Policy explains how PlaySonus, a music service and mobile app owned and operated by PlaySonus Inc., collects, uses, and manages your personal data. If you use the PlaySonus website, mobile website, mobile apps, or any other music delivery mechanism or platform developed or used by PlaySonus Inc. (collectively known as the "Platform"), you consent to our Privacy Policy. It is important that you read this policy carefully. If you do not agree with any part of this Privacy Policy, you should not use the Platform. If you have any questions about this policy, you can contact [email protected].

Please note that this Privacy Policy only applies to the Platform. If you click on links or ads for other services, platforms, apps, or websites while using the Platform, those sites or platforms may have their own privacy policies. PlaySonus is not responsible for the privacy policies or practices of these third parties, and you should make sure to review the privacy policies of any third party sites or platforms you use.

By using the Platform, you consent to the collection of certain types of data (as outlined below), as well as our use of cookies and other related technologies. You also consent to the transfer of your information to third parties outside of the country you reside in, the processing, use, and sharing of your information, and the public availability of certain types of personal information that you choose to share by registering for an account. You have the ability to control the sharing of this information.

2 - Information we collect about you

If you visit the Platform without registering, we may collect limited amounts of personal data from you. This may include your IP address, browser and device type, operating system, mobile carrier, and other non-personally identifiable data points.

If you decide to create an Account on the Platform by registering, you will be required to provide certain information during the registration process. This Account will allow you to access certain features and content on the Platform.

Opt-In/Registration Data:

To create an account, you will need to provide us with your name, email address, age, and gender. If you sign up using a social login service (such as Facebook, Google, Twitter, or Sign In With Apple), we may receive some of this information from the social network.

You may also choose to share additional personal information, such as a personal/artist biography, hometown, profile photo, and links to your social media profiles (Facebook, Twitter, Instagram, etc.).

We will display the month and year of your original account registration on your user profile (e.g. August '20).

When you use our contact forms, send us an email for support or other inquiries, or use other tools on our site, you may be asked to provide your email address and IP address.

You may also provide personal information when you use the site and post audio material, such as in the track description, comments, or title fields.

Data we collect on usage, analytics, and cookies:

By accessing and interacting with the Platform, you agree to our use of various technologies and methods that collect information about your usage, access, and interactions. These may include:

  • The technical data that is collected may include your IP address, geolocation, cookie data, URLs visited, mobile device ID and other information, device attributes, operating system, network connection, browser type, language, and mobile app version.
  • Details of any searches you make using the PlaySonus search tools, including the date and time searches were made.
  • The metrics we track include the duration, frequency, and timing of your visits to and interactions with our platform. This includes information about your subscription (if applicable) and your interactions with the platform, such as plays, favorites, re-ups, playlist use, and interactions with other members and/or artists.
  • Sensor data from a device that includes latitude and longitude and/or geolocation.
  • Information about your interactions with any third-party applications, widgets, modals, and advertisements that are linked to or available on the platform.
  • The previous website you visited will be recorded in your information on this platform.
  • Details of any content (song information, music, descriptions) you upload to the Platform.
  • Information about your interactions with any Platform communication methods, such as emails and push/in-app notifications, including whether you opened and/or clicked on the messages.

3 - How we use your information

We may use your information for the following purposes;

  • Your PlaySonus account is operated using your email address and password for identification purposes when you use the platform;
  • To track your activity, including uploads, favorites, re-uploads, comments, and other actions on the platform, and to associate these actions with your account;
  • The purpose of this is to; add technical functionality to the platform, conduct research and development for new products, services, or functionality; analyze usage of the platform;

  • To offer technical support or assistance to you;

  • To communicate with you for the purpose of marketing, providing customer support, or sending promotional messages through email, text message, push notifications, or in-app notifications;
  • PlaySonus has the right to remove any content from the platform if it believes that the content is violating copyright laws or is being used to manipulate the measurement systems on the platform, including charts, trending sections, proprietary algorithms, play counts, favorites, re-ups, and download counts. This is done in order to detect and prevent fraud or manipulation on the platform;
  • To present you with advertisements, features, information, links, messaging, or other content that is tailored to your location and the time you are accessing it;
  • To find the location, orientation, and acceleration of a mobile device;
  • This Privacy Policy and our Terms of Service are in place to ensure compliance with any applicable laws, including state, local, federal, and international laws;
  • Information about your subscription tier (Gold, Pro) if applicable;
  • In order to display targeted ads to you on behalf of advertisers and sponsors, we may use location data, demographic data that you have provided to us or that is available through connected third party services, your recent search history, and your interactions with content, ads, or other users on the Platform;
  • To give you a personalized experience on the Platform based on your previous usage;
  • To give content creators and rightsholders who supply audio content to the PlaySonus platform access to statistics about who is listening to their content.

4 - How we share your information

Information regarding you or your actions on the platform may be shared through two methods:

  • Information that is shared via your public profile on the Platform is visible to other users of the Platform, and as such, is publicly accessible.
  • PlaySonus may share data and information they collect about you, as described above, with reputable third parties in an effort to improve the Platform, its analytics, and services, as they see fit.

Data shared through usage of the Platform:

Any details included in your public profile, such as your username, real name, location, or linked social media accounts, as well as your usage of the platform, including plays, favorites, following, re-uploads, and playlists, will be visible to other users of the platform and to PlaySonus administrators.

The information we share:

At PlaySonus, we work with several well-respected third-party partners and services based in the United States to improve the functionality, dependability, usefulness, and profitability of our platform. These partners and services also provide specialized services for our administrators and users. To enhance communication, we may store your email address, device id, and other tokens in services that allow us to send targeted messages to you through email, push notifications, and on-platform messaging. While PlaySonus is not responsible for the privacy policies or data security of these third-party services, we place a high importance on data security and integrity when choosing which partners to work with.

PlaySonus may disclose your personal information if required to do so by a legal demand, such as a subpoena, court order, or valid law enforcement request, in order to comply with applicable laws and regulations.

PlaySonus may reveal your personal information if we deem it necessary to safeguard our patents, rights, business objectives, or the security or dependability of our platform, members, staff, or stakeholders.

In the event of a merger, acquisition, or if the company becomes insolvent, PlaySonus may transfer your information to any person or party that acquires all or a significant portion of our company or assets.

We work with third-party partners who collect information from various sources, including offline and online channels, in order to deliver more relevant advertising to you or your business. These partners may place or recognize a cookie on your computer, device, or in our emails/communications, and we may share personal information with them if you have provided it to us, such as your device ID. They may link this information to the cookie stored on your browser or device, and collect additional information like your IP address, browser or operating system type and version, and demographic or inferred-interest information. Our partners use this information to recognize you across different channels and platforms, such as computers, mobile devices, and Smart TVs, for advertising, analytics, attribution, and reporting purposes. For example, you may receive an ad in your web browser based on a purchase you made in a physical retail store, or a personalized marketing email based on your website visits. Your data may be transferred outside of the country from which it was originally collected. To learn more about interest-based advertising and how to opt-out, please visit To opt-out of the use of your mobile device ID for targeted advertising, visit

5 - How we use cookies and technology

The PlaySonus platform utilizes cookies and similar technology to improve the user experience, keep track of login and registration information, and present more personalized advertisements. Third-party advertisers may also use limited information about the user's interactions with the platform to enhance the targeting or retargeting of their advertisements and marketing campaigns.

You have the option to decline the use of cookies from PlaySonus and/or the Platform by declining the Desktop Notification policy that was presented to you upon your initial visit to PlaySonus's Desktop Platform(s). Additionally, you can choose to not share your mobile advertising identifier (commonly known as IDFA) in our iOS app by enabling the Limit Ad Tracking feature in iOS settings.

A cookie is a small file that is placed on your computer or mobile device when you visit a website. This file helps the site and its third-party advertising and data partners recognize your device the next time you visit the site. Cookies are essential for many simple functions, such as keeping you logged in as a repeat visitor and providing access to your account, favorites, playlists, and profile. PlaySonus uses two types of cookies: session-based cookies, which expire when you close your web browser, and persistent cookies, which stay active until deleted or expire after a set period of time. Additionally, other technologies such as pixel tags (transparent images that help determine if a page or email has been viewed by a user), web beacons (also known as web bugs, which serve a similar function to pixel tags), and web storage are used to gather data. Furthermore, mobile users may be tracked using Device ID or hashed data to identify repeat mobile usage. These combined technologies are used by PlaySonus and our third-party partners to ensure essential platform functionality, target, serve, measure and track advertising delivery, targeting, optimization, and performance; measure platform analytics and usage, and to measure user and audience behavior, trends, demographics, and location.

As of now, PlaySonus does not take action on or acknowledge Do Not Track requests sent through desktop or mobile web browsers. However, it does currently respect the Limit Ad Tracking settings set by users on individual iOS devices.

6 - Managing and updating your personal information

You can update your personal information at any time by going to your user profile's Dashboard page. Keep in mind that it may take a few hours or a reasonable amount of time for the updated information to be reflected internally.

If you delete your account on the PlaySonus website by accessing it on the desktop version and selecting the "Delete account" option, your data will be removed from PlaySonus's servers. However, it is important to note that there may be a delay before it is removed from internet search engines due to caching.

Please be aware that uninstalling the mobile app from your device or logging out of it will not result in the deletion of your user account.

Users who access PlaySonus from an Android or iOS mobile device can prevent the sale of their personal information by using their mobile device's settings. On iOS, this can be done by enabling the "Limit Ad Tracking" setting, and on Android devices, by enabling the "Opt out of Ads Personalization" setting.

European and California users have the right to request the deletion of their personal data from PlaySonus if they withdraw their consent for data collection. PlaySonus is obligated to promptly fulfill these requests.

If you decide to revoke your consent for PlaySonus to collect your data, you can reach out to us by either sending an email to [email protected] using the email address linked to your account, or logging into your account and submitting a support ticket asking for PlaySonus to delete all personal information about you. We will process your request as soon as we receive it and delete your data promptly. You can also use the same methods to request that PlaySonus provide you with all the data related to your account that we have stored.

7 - Transfer to other countries or territories

PlaySonus Inc., based in the United States, adheres to all relevant U.S. laws pertaining to data storage and privacy. While our third-party providers and services are located in the U.S., data may be transmitted to servers outside of the country as part of the platform's normal functioning. Keep in mind that other countries may have different data storage and privacy laws than the U.S., and by using the PlaySonus Platform, you consent to the storage, transfer, collection, and transmission of your data to other territories as required.

8 - Links

Third-party content, advertisements, and sites not owned or affiliated with PlaySonus Inc. can be accessed through the Platform. However, PlaySonus Inc. is not responsible for the content or privacy policies of these external sites. It is recommended that you review the privacy policies of these sites to ensure that you are comfortable with how they handle your information.

9 - Children

The Platform is not suitable for individuals under the age of 13, or the legal age limit in their respective territory. We do not knowingly collect information from anyone under the age limit. Individuals under the age limit are prohibited from registering for an account or transmitting any data or personal information on the Platform.

If you are the parent or guardian of a child under the age limit and believe we have collected information from them, please contact us immediately at [email protected] so we can promptly remove it.

10 - Changes to our Privacy Policy

We reserve the right to modify the terms of this Privacy Policy at any time, without prior notice. If changes are made, we will notify you by posting an updated version of the policy on the PlaySonus website and mobile app, as well as throughout the platform. To ensure you are aware of any modifications, please review the policy periodically. By continuing to use the PlaySonus platform after any changes have been made, you accept the new or modified terms outlined in the Privacy Policy.

If you have any queries or issues regarding our Privacy Policy, please reach out to [email protected]


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